Customer Service Cashier Derry and North West

Sean Graham are passionate about delivering great customer service and we are looking for people who enjoy working in a dynamic and customer focused environment


Candidates must be 18 years and over in order to take up this position. This is a Legal age Limit for Licensed Bookmaking Offices


The Role

·         Delivering consistently exceptional customer service and ensuring our customer’s a great customer journey, resolving complaints and issues when necessary.

·         Ensuring compliance with the following;

o   Health and Safety Procedures

o   Think 21

o   Security procedures

o   Social responsibility

o   Responsible Gambling and Self Exclusion Guidelines

o   Cost control and Bet Translation Procedures


·         Ensuring the shop is clean and a shop tidy is completed at regular intervals when on duty.

·         Ensuring the Customer Service Cashier understand the company’s product offering in shop to enable them to have confident conversations with customers.

·         Maintaining high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy.

·         Understanding how they can personally impact the shop’s profitability.

Person Specification

·         Passion for delivering great customer care

·         Ability to adapt and learn

·         Self-Motivation

·         Happy to work alone and within a team

·         Strong organisation skills

·         Ability to build strong relationships and communicate effectively

·         Ability to deal with tough situations in a calm and professional manner


In Return we offer you

·         Competitive Salary and benefits

·         Full Training Program

·         A clear and achievable career path

·         28 days paid Holiday (pro rata)


Our shop Opening Hours are between 9am – 9.30pm Monday to Saturday

In this role your contract hours will include evenings, weekends and Bank Holidays


Shifts are devised on a rota basis and will change weekly.


At Sean Graham we believe we’ve got the best brands in betting and gaming and the best people behind them too.  There’s never been a better to join us

Please bet responsibly:
Problem Gambling Advice
Helpline NI. = 0800 896 725
Helpline ROI. = 1800 896 725

Licence Number: NI621184

We accept:
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